Politique de remboursement

RETURNS

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You have up to 30 days to return your item or request an exchange. If more than 30 days have elapsed since your purchase, we are unfortunately unable to offer refunds or exchanges.

If the product does not suit you, you can send it back to us. You can, of course, change your size by contacting us by email. Once we have received your product, we will take the necessary steps to return it to you in the correct size.

Your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Shipping:

To return your product, you must send it to the following postal address:

61 rue des noyers,

Savigny sur orge, 91600,

France.

You are responsible for shipping costs related to the return of your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.


Certain types of merchandise may not be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We'll also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you have taken all these steps and still have not received your refund, please contact us at ancientsstudio@gmail.com.

Exchanges (where applicable)
We only replace items that are initially faulty or damaged. If you need to replace yours with the same item, please e-mail us at ancientsstudio@gmail.com and send your item to : 61 rue des noyers, Savigny-sur-Orge, 91600, France.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.